Terms of Service

House of Taxi is a one-way intercity taxi service operating from Ranjit Avenue, D Block Market, Amritsar, Punjab 143001. We arrange one-way drops between cities across Punjab, the Chandigarh region, the Jammu region and Delhi NCR.

You can reach us on +91 86995 00365 or at support@houseoftaxi.com, 24 hours a day.

We provide a vehicle with a professional driver for a one-way journey between the two cities you select. Our service covers:

• An air-conditioned vehicle of the class you booked, or a better one if yours becomes unavailable
• A driver holding a valid commercial licence, with the vehicle's papers and insurance in order
• Fuel and vehicle running costs for the confirmed route
• Driving as per your confirmed pickup time and route

We are a transport service. We do not provide accommodation, meals, guiding, or entry tickets to any site.

A booking made on our website is a request until our team confirms it. You receive a booking ID immediately, and we confirm the vehicle and driver separately — usually within a few minutes, and always before your travel date.

Bookings should be made at least 2 hours before pickup. For very early morning departures we strongly recommend booking the day before, so a vehicle can be allotted properly.

You are responsible for giving an accurate pickup address, a working mobile number, and the correct number of passengers and bags. If more passengers or luggage arrive than were booked, the vehicle may not be able to carry them and a larger vehicle may not be available at short notice.

Fares are calculated on the one-way distance at our published per-km rate for the vehicle class you choose. The quoted fare covers the vehicle, the driver and fuel.

The following are not included and are charged at actuals, on top of the quoted fare:

• Toll charges and state entry tax — we show an estimate in your quote, but the actual amount applies
• Parking charges where the destination levies them
• A night charge for pickups between 10 PM and 6 AM, shown as a separate line in your quote
• Any stop, detour or extra distance not agreed at the time of booking

Distances shown are approximate road kilometres. Where a route is not in our verified distance list, we clearly mark the fare as an estimate and confirm the exact amount with you before the trip.

Payment is made directly to the driver at the end of the journey unless agreed otherwise in writing. We do not currently collect payment online.

To keep everyone safe and the trip on schedule, we ask that you:

• Are ready at the pickup point at the confirmed time — waiting beyond 45 minutes may be charged or the booking may be treated as a no-show
• Do not ask the driver to exceed speed limits or break any traffic law
• Do not carry anything illegal, hazardous or prohibited in the vehicle
• Do not smoke, consume alcohol or use any intoxicant inside the vehicle
• Supervise children at all times; child seats are not provided unless requested in advance and confirmed by us

The driver may end a journey if a passenger behaves in a way that is unsafe, abusive or unlawful. In that situation the full fare remains payable.

We plan journey times carefully, but road travel is not exact. Traffic, weather, roadworks, protests, police checks, vehicle breakdown and similar events can delay a trip. We will always tell you as soon as we know of a problem and arrange a replacement vehicle where we reasonably can.

We are not able to accept responsibility for missed flights, trains, meetings or connections. If you have a fixed deadline, please book with a comfortable margin and tell us the deadline so we can plan the departure time around it.

Our vehicles carry the insurance required by law. Any claim in relation to an accident is handled through that insurance and the applicable law.

Please take your belongings with you at the end of the trip. We will make every reasonable effort to return items left behind, but we cannot accept responsibility for lost, damaged or forgotten property.

Except where the law says otherwise, our liability in relation to any booking is limited to the fare paid for that booking.

We may update these terms as the service develops. The version published on this page at the time you make a booking is the version that applies to it. Any dispute is subject to the jurisdiction of the courts at Amritsar, Punjab.