HOUSE OF TAXICancellation Policy
Plans change, and we would rather you told us than simply not turned up. Cancelling a one-way booking is free in almost every case — just let us know as early as you can so the vehicle can be given to someone else.
Last updated: 18 August 2026
How to cancel or change a booking
Call or WhatsApp us on +91 86995 00365 with your booking ID. That is the fastest and most reliable way, at any hour.
Please do not assume a booking is cancelled until a member of our team has replied and confirmed it.
Cancellation charges
Because we do not take any advance payment, cancelling a booking normally costs you nothing:
- More than 4 hours before pickup — free of charge, no questions asked
- Within 4 hours of pickup — normally free, but if a driver has already begun travelling to your pickup point we may ask for his running cost
- After the driver has reached the pickup point — a charge covering the driver's time and fuel may apply
- No-show — if nobody is present and we cannot reach you on the number given, we may treat it as a no-show and a charge may apply
We apply these fairly and with common sense. Genuine emergencies, sudden illness and bereavement are never charged.
Changing your trip instead
You do not have to cancel to make a change. Contact us and we can usually adjust your travel date or time, change the pickup or drop city, or move you to a different vehicle class. If the change alters the distance or vehicle, the fare is recalculated at our published rates and we tell you the new amount before confirming.
If we have to cancel
Occasionally we may have to cancel — a vehicle breaks down, a road is closed, or weather makes a route unsafe. If that happens we will:
- Tell you as early as we possibly can
- Try to arrange a replacement vehicle of the same class or better at the same fare
- Charge you nothing at all if we cannot complete the trip
You are never charged for a journey we were unable to provide.
Refunds
Since payment is made to the driver at the end of the journey, there is normally nothing to refund on a cancelled booking.
If you have paid an advance in any specific case agreed with us and the trip does not go ahead, the amount is returned to you by the same method, generally within 5 to 7 working days.
Waiting time
Your driver will wait up to 45 minutes from the confirmed pickup time at no extra cost. Beyond that, waiting may be charged, or the booking may be treated as a no-show if we cannot reach you. If you are running late, a quick call or message avoids all of this.
Common questions
Is there a cancellation fee?
In most cases, no. Cancelling more than 4 hours before pickup is always free, and because we take no advance payment there is nothing to deduct. A charge may apply only if a driver has already travelled to your pickup point or you do not turn up.
How do I cancel my booking?
Call or WhatsApp +91 86995 00365 with your booking ID, any time of day. Please wait for our team to confirm the cancellation rather than assuming it is done.
How long will the driver wait for me?
Your driver waits up to 45 minutes from the confirmed pickup time free of charge. If you expect to be later than that, call us and we will do our best to accommodate you.
What if House of Taxi cancels my trip?
We will tell you as early as possible and try to arrange a replacement vehicle of the same class or better at the same fare. If we cannot complete the trip, you are charged nothing.