HOUSE OF TAXIPrivacy Policy
We only collect what we need to arrange your taxi and confirm your booking. We do not sell your information to anyone. This page explains exactly what we hold, why, and how you can have it removed.
Last updated: 18 August 2026
What we collect
When you make a booking we collect:
- Your name and mobile number — so we can confirm the booking and the driver can reach you
- Your pickup and drop cities, travel date and time, passenger and luggage count — to arrange the right vehicle
- Your pickup address and any note you add — so the driver knows where to come
- Your email address, only if you choose to give it
We do not ask for and do not store any payment card details, bank details or identity documents. Payment is made directly to the driver.
Why we hold it
Your information is used for one purpose: to arrange, confirm and complete your journey, and to contact you about that booking. We also keep a record of completed bookings for our own accounts and tax records, as any business must.
Who can see it
Your booking details are visible to the House of Taxi team who arrange your trip, and the driver assigned to your journey is given your name, mobile number and pickup address so they can carry out the trip.
Booking records are stored using Google Firebase, a secure database service. Access requires a password known only to us, and the database is configured so that no one can browse or download the customer list.
A customer who has their own booking ID can view that one booking in order to check its status. Booking IDs are randomly generated so they cannot be guessed.
We do not sell, rent or share your details with advertisers, data brokers or any unrelated business.
Cookies and website data
Our website does not use advertising cookies or third-party tracking cookies.
Your browser stores your recent booking on your own device so the app can show it under Track your trip and offer a quick Book again option. This stays on your phone and can be cleared any time by clearing your browser data.
WhatsApp messages
We use WhatsApp to confirm bookings and share driver details. Those messages are carried by WhatsApp under their own privacy terms. We keep the conversation only for as long as it is useful for arranging and supporting your trip.
How long we keep it
Booking records are kept for as long as needed for our accounts and tax obligations. If you want your personal details removed from our records sooner, contact us and we will delete what we are not legally required to keep.
Your choices
You may at any time ask us to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete your details from our records, subject to our legal record-keeping duties
- Stop contacting you other than about a booking you have made
Write to support@houseoftaxi.com or call +91 86995 00365 and we will act on it.
Common questions
Do you sell my phone number to anyone?
No. Your number is used to confirm your booking, to let your driver reach you, and to support your trip. We do not sell, rent or pass it to advertisers or any unrelated business.
Can someone else see my booking?
No one can browse or download the customer list — that requires our password-protected login. Someone who has your specific booking ID could view that one booking's status, which is what allows you to track your trip without creating an account.
Do you store my card details?
No. We do not collect card or bank details at all, because payment is made directly to the driver at the end of the journey.